How to order

At Dolphin Music we aim to give you the right information to ensure that you purchase the correct equipment to meet your needs. We also aim to make the process of ordering your chosen items as straightforward as possible. If at any stage you are unsure about what you need or how to place an order, then contact our education department by calling 0870 840 9060 or email education@dolphinmusic.co.uk. For larger orders or urgently needed items it is advisable to speak with one of our team.

Ordering:

1. To make an order you should first find the products you need - feel free to speak with us for help about this, though the website will have lots of helpful information that you may find useful as well.
2. You will then need to check prices and availability - again the web site can help you here, but you might want to speak with one of our education experts for details of education discounts, volume licensing or product ETAs.
3. Once you have the right products and prices you will need to raise a purchase order and fax or post this to us [our details are below]. It is advisable that you phone to check we have received your purchase order, or mark your order for the attention of the education department or to the salesperson to whom you have spoken.

Requesting Quotes:

Sometimes you may want to request a quote. If you have a list of equipment that you want us to provide prices for, then fax or email this to our education department along with your contact details [it is essential that you include these so we can contact you with any questions or suggestions we might have].

Shipping:

When we have received your purchase order we will gather the requested items and ship as directed when in stock. Normally any items we have in stock will be shipped for next day delivery unless accompanied in your order by items we have to order in especially for you. In this instance we will normally wait for your order to be complete before we ship but if you request we can split your order and ship what we have in stock. Normally, notification of dispatch and City-Link tracking information will be emailed automatically.

For larger orders that require installation we will follow the same procedure save for the delivery which may be done by us on the arranged day of installation.

Fax Purchase Orders to 0709 231 5633 or email them to education@dolphinmusic.co.uk

Key Points to Include on your PO to ensure that your order is not delayed:

• Clear contact details for both invoicing and delivery [including full names, email addresses, telephone and postal address]. Missing information has to be obtained as part of the order processing system so if its not included your order may be delayed.
• Items you want to purchase INCLUDING THE NAME, DOLPHIN PRODUCT ID [found clearly on the product page] AND PRICE. Again, if this information is not provided the order may be delayed.
• Name of the sales person at Dolphin with whom you may have been speaking - this may hasten your order processing as this person will know about your order already.
• Any specific instruction regarding delivery etc.

Tips for a happy shopping experience with Dolphin Music:

• After a day or two [or indeed if the order is urgent] it is a good idea to phone the sales team here at Dolphin to check that the PO has been received.
• Check availability before you make your order. Stock levels are clearly indicated on the web pages and the customer services team can help you with ETAs for items we have to order.
• Take the name of any Dolphin Music team member you speak with so you can solve problems quicker.