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FAQs

About Us

Dolphin Music has always been about musicians. We have an experienced team that understands the needs of professionals, home users & beginners. We aim to offer an effective and value for money service that will help you find the music technology solution you need at a competitive price.

Our web site allows you to browse and purchase 24 hours a day, seven days a week. However, should you wish to speak to us direct, for any reason, please telephone us on 0870 840 9060, Monday to Friday between 9.00am and 6.00pm. Alternatively, you can reach us by emailing info@dolphinmusic.co.uk or writing to the address below.

Look out for our special offer prices that are available on some of our products. These are prices that are offered exclusively to Dolphin Music customers. 

If you are interested in purchasing products that do not show up on our web site, then please contact us with details of the full name of each item and we will provide a no obligation quote by return.

Customer Comments

Everything arrived in great time. Thanks very much, always enjoy doing business with you.

Sharon Scotton

Just a short note to let you know that the guitar arrived first thing this morning. Many thanks for the efficient service and I will not hesitate to buy from you again. Best of luck with the new shop.

Eric Pomfret

Just thought i drop you a line to thankyou for the quick
 
arrival of the soundcard i ordered, express delivery or what.
 
I also found your web site very user friendly and informative.

Richard Hibbert

No problems with anything on this site . I have purchased from your company before and was extremey satisfied,both with the quality of the goods ordered and the service recieved.

David Rowlands

My telecaster arrived this morning, it was well worth the wait. It is awesome.
 
Thanks to all at Dolphin Music, the help in choosing the guitar was first class as was the customer service.

Graham Martin

This has to be the most easiest way to view, select and pay for service I use on the internet.  Stores are important, but when you know what you want and what you need, you can\'t do better than ordering online from Dolphinmusic.
Keep up the great work.

Tom Gascoigne

Just wanted to say a big thank you for all your help and support getting suitable microphones / mixer etc for our school stage.  The Rode NT3's work brilliantly and the children can be heard anywhere, they are even picked up from the back of the stage. We are going to mount these 2 permanently at the sides and I am just placing an order for another 2 for when we extend the stage forward.

Dave Jones

Just a thank you for my order. A great service you provide.


Graham Watts

Hi, Hope this gets to you.  I've just had delivered my new Fender Strat, it's gorgeous.  I just wanted to thank Dolphin Music for the excellent service they have provided.  I'd like to thank Richard Lennon as he has been my contact when dealing with Dolphin Music in all my correspondence.  So every mail that I sent asking about the guitar was always answered by the same guy.  Other places you get passed from pillar to post, and it feels like you have spoken to every man and his dog and you have repeat yourself every time you speak to another person.  Even when I phoned up to place the order I spoke to Richard, so he knew all about my requirements.  So I placed the order, and as promised the guitar turned up, very well packed with a case and lead.  Perfect!  I've tried to source this guitar from a few other places, but they were so inefficient at replying to my mails I'd already ordered it from you guys before they responded.
 
I wish you every success, your service is first rate - I simply can't fault it.  It's made the purchase of my guitar an even more pleasurable experience!
 
Many thanks and best wishes.

Gordon Hadley

For being so easy to deal with. 

I got my Virtual Guitarist 2 and its great. Just what I wanted

Keith Trigwell

Just wanted to say a big thank you to you guys for an extremely friendly and professional service and prompt delivery. I spoke to a chap called Richard and ordered a Korg micoKontrol on Tuesday afternoon. I was worried about the next day delivery, because most sites that claim next day delivery usually take up to 3 days to deliver. I ordered Tuesday afternoon and my kit was delivered Wednesday morning. I am very impressed with the service I received from dolphin and will be using you guys again.

Imran Mumtaz

I have purchased several items (big & small) over the last 6 months at Dolphin and all have arrived next day delivery. The website is a breeze to navigate and the search facility & descriptions are the best I have seen online. The option to link to a manufacturers website and even directly to the exact product is second-to-none. Also, the stock counter is such a handy feature and it has never been wrong (touching wood as i speak). What can i say? I think i\'ve said it all. (p.s. I am a real customer - this is not somebody in the sales dept).

Graeme Clark

Your site is one of the best musical equipment online shops in europe, with competitive prices as well...keep up the good work!

Rik Star

No questions - just congratulations on an excellent service.  My amp arrived at 10 a.m.

Richard Hepburn

What I needed at the right price and delivered quickly.  Always first class service up.  Keep it up!

Chas Gill

Just to let you know your driver's just been with the replacement Guitar Rig :) and taken the faulty one. Thanks once again for your aftercare service - other companies (*cough* soundcontrol *cough*) could learn a thing or two about customer service from you guys ;)

Bernard from Birmingham

"You deserve a huge 'thank you' for being a fantastic company. i have ordereda number of products from you recently, because your prices are very competitive. but it's the professional and friendly manner of your staff that sets you aside from 'the norm'. and your aftersales advice has been extremely sound (and very patient too!!).

It's about doing the basics, but doing them really, really well. that's why dolphin excels.

Ben from Rushden

I would just like to say a huge thank you for the mixer (SC E-12) that arrived yesterday - a fantastic product (albeit I didn't order enough connecting leads - I have now though)

The delivery was faultless and your prices are exceptional! I was seaching eBay for a desk for ages until I found your site.

Well done Dolphin Music and all your staff. I'll be a regular visitor!

David from Orkney

I have now shopped twice at Dolphin Music and I have to say "Fair Play to Yez" (as we say in Ireland) I have been very satisfied twice now and I will not even think of going elsewhere to buy equipment (unless you don't stock it) I really like the way the prices have Euros aswell as Sterling (very helpfull) your staff were very friendly and informative when i called. I love the way you can view your tracking number on the web. I don't know what way parcelforce works but according to the site they went from Birmingham to Eire in 1hr and 15mins, thats brilliant. I have previously ordered computer parts from a company in Dublin and they took ages! I even selected the important parts to come by way of DHL and the less important by there couriers anf the couriers arrived before the DHL (not a good way to do business) I think one of the most important things to keep in mind when you are an internet merchant is customer service as people are constantly worried as to the whereabouts of their goods. Anyway I'd just like to say that I'm a very satisfied customer, give yourselfs a big pat on the back.
 
Sláin Abhailé from Cillian

After placing a small order recently, I am writing to thank all at Dolphin Music for the excellent service provided from ordering through to aftersales and the helpful and efficient manner displayed on the phone. I shall be returning in the future!
Simon from Reading

I'd just like to say thanks on your excellent customer service. I recieved an evolution mk249c2 midi keyboard from my father as a gift at christmas which developed a fault. After a rapid response to the initial e-mail, the keyboard was picked up the very next day and returned to the manufacturer, repaired and returned to me within 2 weeks. All members of your team were
hugely helpful and efficient when i spoke to them on the phone. These days with so many companies utilising the internet for sales, so few of them actually seem to give a damn about the customer, sometimes before the goods have even been dispatched, it is refreshing to find a company like yours.
Dave from Perth

I would just like to thank Dolphin Music for their service throughout the course of this purchase. In enquiring by email about specific technical details, their response was fast, personal, friendly and, most importantly, useful in assisting my choice of equipment.
Kieran from Bolton

I ordered a set of AKG K141Studio Headphones from you on Tuesday of this week at precisely 16:01.  I recieved them at around 12:00 PM on Wednesday, the following day - that's less than 24 since I ordered them!  I couldn't believe that, I really couldn't.  Living near Inverness in the Highlands of Scotland, I'm used to next day delivery meaning at least 2  days, but less than 24 hours is unbelievably exceptional! I am simply  stunned! Well done!

When I need more audio hardware or software, I will mostly definately make Dolphin Music my first port of call!

Jon from Inverness-Shire

The intended trip has been delayed to next weekend. Please could you send the MKE 300D as soon as possible as it would be nice to have it with us whilst away.

The way that this problem has been dealt with is first class in every respect. I have received service that is rarely if ever found in the High Street, and that's without leaving my house!! Dolphin Music are first rate and highly recommended.

Phil from Kent

Do we have a Safe Shopping Policy?

The purchase area of our site is secure. This means that any information you send us is protected by encryption. It's easy to tell when you are protected by encryption; the lock or key at the bottom of your browser changes colour or is no longer broken. This varies depending on your browser. Shopping with us is safe.

Credit card fraud is virtually non-existent on the Internet. If you experience fraudulent use of your credit card as a result of shopping with Dolphin Music, notify your credit card company in accordance with its reporting rules and procedures. Most companies will either cover all of the fraudulent purchases or hold you liable for a maximum of £50.

Should your credit card company discover credit card fraud and hold you liable for some portion of the unauthorised charges, there is no need to worry. Provided the purchase was made through our secure server, Dolphin Music will reimburse you for the maximum liability of £50.

This is standard practice on the Internet, and just part of the reason why people prefer shopping with us.

How to Contact Us?

Contacting us by Email

Sales Enquiries

General Sales info@dolphinmusic.co.uk
Educational Sales education@dolphinmusic.co.uk
Pro Audio Sales proaudio@dolphinmusic.co.uk
Guitar Sales guitars@dolphinmusic.co.uk
Drum Sales drums@dolphinmusic.co.uk
Computer Music Sales cm@dolphinmusic.co.uk
Live Sound Sales pa@dolphinmusic.co.uk
DJ Sales dj@dolphinmusic.co.uk
Piano Sales pianos@dolphinmusic.co.uk
Orchestral Sales orchestral@dolphinmusic.co.uk
Cable Sales cables@dolphinmusic.co.uk
Keyboard Sales keyboards@dolphinmusic.co.uk

General Enquiries

Customer Services  aftersales@dolphinmusic.co.uk
Accounts accounts@dolphinmusic.co.uk
News Stories media@dolphinmusic.co.uk

You can also call each depatment directly:

Sales 0844 815 0888
Educational Sales 0844 815 0777
Customer Services 0844 248 8117
Accounts 0844 815 9911
Marketing 0151 448 2685
  

Contacting us by Fax

07092 315633


Opening Hours

Mon - Fri:  9:00 - 17:00

Our Postal Address

Dolphin Music
Venture Point West
70-72 Evans Rd
Liverpool 
L24 9PB 

Privacy Policy

We respect your personal information and undertake to comply with applicable UK Data Protection legislation from time to time in place. When you shop on our site, we collect personal information from you such as your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information and a password.

We may also collect, or our third party ad server and content server will collect the URL you came from, IP address, domain types (e.g. .co.uk, .com, etc.), your browser type, the country and telephone area code where your server is located, the pages of our site that were viewed during a visit, the advertisements you clicked, and any search terms that you entered on our site.

We confirm that any personal details which you provide to us (or which are available on public registers) from which we can identify you are held in accordance with our Data Protection Registration Notification. When you place an order on the Website, we consider the information you input as private. The information is kept on a secure server protected from outside parties.

We use the information only for the following purposes:
processing your orders;
for statistical purposes to improve the Website and its services to you;
to serve site content;
to serve the advertisements you see on our site;
to administer the Website; and
if you so designate, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999. You may unsubscribe to our mailing list at any time by replying to a promotional e-mail with "unsubscribe" in the subject line or by sending an e-mail to our Customer Service Representatives notifying us that you no longer wish to receive promotional e-mail from us.

You should be aware that if we are requested by the police or any regulatory or government authority investigating suspected illegal activities to provide your User Information and/or information concerning your activities whilst using the Website we shall do so.

When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you wish, we will send the prize to the address entered and notify you by email.

When you enter a contest or prize drawings, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping cart at any time.

Please check back frequently to see any updates or changes to our privacy policy.
Questions regarding this Policy should be directed to privacy@dolphin-online.co.uk or may also be contacted directly at the following address:

Attn: Privacy Compliance Officer
Dolphin Enterprises Europe Ltd
Venture Point West
70-72 Evans Road
Liverpool
Merseyside
L24 9PB

Why is your site so slow?

We invested heavily in our web hosting solution but even so, users do sometimes experience delays when using the site.

If you experience such a delay, do first check that other UK sites are accessible at high speeds, to check that the delay is at our end and not yours. If only dolphinmusic.co.uk is slow, then please report to webmaster@dolphinmusic.co.uk with the time and date that you couldn't get on. We can check this and advise if indeed there was a problem at that time.

Usually, if there is a problem, it clears within a few minutes, so do try again five or ten minutes later to see if access is any better.

It is of course possible that our web site itself may be down, but this is very unusual, and we do have a notification system for our technical team out of office hours. If the site is down in the daytime, the system automatically displays a temporary page with information on the problem.

More Questions?

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