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We're Recruiting for 3 Roles!

Published: Thu August 25, 2011

Dolphin Customer Champion

www.dolphinmusic.co.uk is one of the UK's leading online music retailers. We are currently looking to recruit for a new role as a Customer Champion, who will oversee and enhance all customer interactions with the business, from email and phone calls to automated work flows.

You will be required to:

  • Oversee a team of Dolphin Customer Managers on a day-to-day basis to ensure they provide the best possible service to the Dolphin Customer
  • Identify and report to the Head of Marketing and Ecommerce Manager on the customer experience
  • Continually suggest ways of improving workflows based on providing the best possible customer experience
  • Manage and identify sources of key customer feedback

You will have/be:

  • Excellent communication skills with the ability to talk to all levels, both internally and externally
  • Creative and innovative in your problem solving
  • A successful motivator who commands respect as a team leader
  • Have excellent attention to detail
  • A good negotiator
  • Strong organisation and interpretation skills

To apply please send your current CV to [email protected]



Dolphin Customer Manager

www.dolphinmusic.co.uk is one of the UK's leading online music retailers. We are currently looking to expand our bustling telesales team to ensure we offer the best possible experience for our wide range of UK and European Customers.

We would like to recruit a confident, articulate, methodical and target driven individual with a passion for the products.

You will be required to:

  • Manage incoming customer queries from telephone, email and automated task workflows
  • Provide suitable saleable solutions for customers based on their individual needs
  • Provide technical and problem solving advice to minimise returns
  • Assist and advise purchasing and marketing departments on product issues or suggestions as collated from incoming customer feedback
  • Constantly update your own product knowledge through personal research, attending training sessions and practical demonstrations

The ideal candidate will be:

  • Motivated
  • Enthusiastic
  • Have a strong and clear telephone manner
  • Have expert knowledge in one or more of the key product areas that we sell. This includes: Guitars, Music Technology, Recording, Drums, PA/DJ Equipment, and Pianos/Keyboards & Orchestral instruments.

To apply please send your current CV to [email protected]



Web Developer

www.dolphinmusic.co.uk is one of the UK's leading online music retailers. With a forward thinking dynamic website we are looking for a Web Developer to work with the senior developer to assist with maintenance and support of the existing website and back end systems, as well as taking a key role in the design, development and testing of new functionality.

You will be required to:

  • Design and code robust, scalable technical solutions for both the customer-facing website and back end management systems
  • Work with the marketing team to integrate new designs into the website
  • Provide some technical infrastructure support

The key technical skills for the role are:

  • PHP including OOP methodologies
  • MVC framework knowledge (Zend preferred)
  • MySQL
  • CSS/HTML
  • JavaScript/JQuery/Ajax
  • Linux
  • Apache
  • Basic knowledge of Windows server administration

Also desirable are:

  • Bash shell scripting
  • Version control experience (CVS/SVN/Git)
  • PHPUnit
  • Knowledge of agile development methodologies
  • Payment gateway integration

To apply please send your current CV to [email protected]



 
 
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