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Sales / Customer Service & Call Centre Manager

Published: Wed April 07, 2010

Sales / Customer Service & Call Centre Manager

Dolphin Music Ltd is the leading On Line & Retail Music Equipment Reseller in the UK whose growth year on year has been unprecedented.  To help us achieve our plans for the next financial year we are looking to employ an experienced Sales/Customer Service/Call Centre Manager who‘s primary focus will be to ‘own the customer’ and deliver  the ‘Dolphin Experience ‘.
 
We are looking to recruit an articulate, confident and determined Manager with a commonsense approach and the ability to:
  • Own the customer relationship – be proactive to customers needs, maintain and increase customers whilst exceeding customer expectations to create lifelong valuable customers
  • Promote a positive culture within the Telephone Sales, Customer Service Departments and Retail Stores to deliver the’ Dolphin Experience’
  • Manage Dolphin's call centre team – inbound and outbound, including customer services
  • Manage Dolphin's Field Sales team  – education, B2B
  • Oversee management of Retail Stores – offering, staff model, sales
  • Develop new business sales channels
  • Be focused on achieving and exceeding sales targets
  • Work alongside the Directors to identify ways of improving customer service within the business
So do you think you have what it takes?  If you are an experienced Sales / Customer Service & Call Centre Manager looking for a new challenge with a passion for music we want to hear from you!
 
Salary – competitive salary
Location – Liverpool
Permanent
 
Please note that only candidates short listed for interview will receive a response.
 
 
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