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Dolphin Music - Customers Feedback

Published: Wed August 26, 2009

Here at Dolphin Music we know that it's all about you, the customers. Without you, we wouldn't be in the position we are today, as one of the leading online music retailers in the UK! That's why we always pride ourselves in offering the best possible customer service. To us, a successful company = happy customers.

Here's what some customers had to say, if you want to send us your feedback, please email us

Sue Heath, December 2009

"Hi Just wanted to say how impressed I am with the service we have recently received. the bongos and guitar arrived very promptly as they are Xmas present we are eagerly awaiting Christmas day when we can have a go at playing them. I liked the follow up email to check and make sure they arrived ok. If we need anything else we will certainly go to your web site first. - Merry Christmas to you and all your staff"

Gerry Cross, December 2009

"I would like to say thank-you to everyone at Dolphin Music, as the whole process from searching for the product on your website to recieving the guitar was made as simple as possible. Overall I have recieved an excellent service and I will not hesitate to recommend Dolphin Music to anyone. Thank you and Merry Christmas"

Sophie Holbrook, December 2009

"Received the Fender T-Bucket 300 CE - Transparent Black Rosewood just two days after I ordered it for my boyfriend. On hearing it had arrived so promptly he insisted that he took it home to try and tune..that was before I came round an hour later to take it back to mine! Ive insisted that he cant look at it now again until christmas day- and he is sulking ha! Did have a little peek at it myself and its gorgeous, very well wrapped and in prestine condition. Thankyou Dolphine Music!"

Ashley Clivery, September 2009

"Everything received and moderately impressed with the mic you suggested. The service there is amazing, much better than <competitor name>  so I will definitely be returning. Great service, keep it up!!"

Paul R., September 2009

"Thank you... the guitar arrived safe and sound. It was a present for my 13 year old daughter and she is thrilled with it. Great value for money! And excellent service."

Lewis Catlow, September 2009

"The order came less than 24 hours after the transaction took place, and it was really well packaged. Very impressed! Thank you Dolphin. Will use again next time I need something musical. Thanks."

Jim Hulme, September 2009

"My order arrived , brilliant delivery , amp and mic are great thanks for the speedy attention, will definitely use Dolphin again."

Padraig O'Flaithearta, September 2009

"Everything was fine! The product is great and cheaper than anywhere else as far as I can see. I have been recommending your website to people."

Christine Humphreys, September 2009

"I have received my order and your customer service and response is absolutely Fab."

Ian Mack, September 2009

"Everything is fine with order, arrived quickly and my daughter is very pleased with her new guitar, thank you very much"

Wayne Stanley, September 2009

"Everything's fine, thanks for all the help with my choice and delivered as stated, when I need anything else I will be definitely buying from you again."

Luis Parana, September 2009

"Everything is fine with the order. Thank you! 10/10"

Julia Podziewska, August 2009

"We are delighted with your service. My son is very happy with the keyboard, the swiftness with which it was delivered and the fact that it was brought to the door - sometimes when using the stardard postal service it can take ages to retrieve parcels. And we're really impressed by the helpfulness of the staff. "

Michelle, August 2009

"I am so pleased with your products and your service."

John Kearney, August 2009

"[The] wireless system is top notch went to see my son play on one of his gigs and wow the notes on his solos and rifs and chords were so clear. Many thanks for you advice and service and as the yank says have a nice day."

Richard Burns, August 2009

"Can I just say that the service and the product are brilliant, brilliant, brilliant.  For the money, the cheapest I found on the Net, the Zoom G1X is a fantastic box of tricks. From order to delivery took a couple of days and exceeded my expectations. Well done, this experience has restored my faith in the supplier/customer scenario, as you do what you say you are going to, whereas most suppliers wax lyrical about how good they are, but simply don’t deliver!"

Ian French, August 2009

"Just thought I would drop you an email to thank you for excellent service. I phoned this morning and ordered a guitar and spoke with David who was very helpful and courteous and made arrangements for me to collect from your Speke warehouse. I have just returned and felt I should compliment you as I am only too well aware how people are far too quick to complain in this day and age. Could you also pass my thanks on to David for his help.

Thank you all for making this a nice easy transaction and I will be using this service again."

James Ghani, August 2009

"Thank you. Excellent service, as ever from Dolphin Music."

Keith Crossen, August 2009

"I am pleased to report that my order has been received. I would like to add that the shopping experience with Dolphin Music ranks amongst the best that I have had. Great prices, very fast delivery, reasonable delivery charges and no hidden extras.

I will definitely be shopping with Dolphin Music again and will recommend your services without hesitation.

Russ Miller, August 2009

"My guitar is absolutely marvellous thank you... I recieved it the next day (my birthday!) perfect, thanks
for selling me such a special instrument and for your excellent sales service."

James Eagleson, August 2009

"Got the C1 organ on the day promised and I have to say you have a well run business !!! Guy on the phone was very helpful etc and most of all your prices on the organ was tops too, delivered on day promised. What more could you want, eh? When I'm looking for other equipment again I'll call you first. Cheers!!!"

Andy Whiteway, August 2009

"I received the product in less than 24 hrs (amazing!) and was very impressed with all aspects of your service - will definitely be using again."

William Hill, August 2009

"Yesterday I ordered a new Line6 amp for my guitar. This is the first time I have used your company and I am just dropping you a line to say how pleased I am with the service I received. The Gentleman I spoke with on the phone was very friendly and helpful and my wife has just rung to say that the amp has already arrived (11am).  Thank you again."

Helen Porter, August 2009

"My order has arrived, and I am extremely happy both with the product and the service. I will recommend your company, and be back to you in future if I need anything."

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